The New York State Bridge Authority has acknowledged an error affecting E-ZPass customers who use the commuter plan, resulting in incorrect charges on their bills.
Hudson Valley customers reported issues with their recent bills, prompting the NYSBA to investigate and address the problem.
Customers are sharing their experiences, including how they noticed discrepancies on their bills.
The error specifically impacted E-ZPass holders who opted for the commuter plan, a money-saving option for frequent users.
The issue arose after the transition to cashless tolling, which was completed in 2022 with the removal of toll booths at the Mid-Hudson Bridge.
Author's summary: E-ZPass error affects commuter plan users.